Privacy Policy

Effective Date: April 24, 2026

Operating Location: Bangalore, India

1. Introduction

SYLYO (“we,” “our,” or “us”) is committed to protecting the privacy of our global community. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website (sylyo.com) and utilize our curated e-commerce services. By using our platform, you consent to the data practices described in this policy.

2. Data Collection & Information We Collect

To provide a seamless “Fine Goods” experience, we collect the following information:

  • Identity Data: Name, shipping address, and email address for order fulfillment.
  • Technical Data: IP address, browser type, and device information.
  • Transaction Data: Details about payments and products purchased (Note: Payment processing is handled via secure third-party gateways; SYLYO does not store full credit card details).

3. Analytical & Marketing Tracking

To optimize the user experience and maintain our technical architecture, we utilize advanced tracking technologies:

  • Microsoft Clarity & Google Analytics: We use these tools to capture how you interact with our website through behavioral metrics, heatmaps, and session replay to improve our service and site performance.
  • Marketing Pixels: We utilize Meta (Facebook/Instagram) and Google Ads pixels to serve relevant, high-end advertisements and track the effectiveness of our global marketing campaigns.
  • Cookies: Our site uses cookies to remember your preferences and manage your shopping cart. You may choose to disable cookies in your browser, though it may limit site functionality.

4. How We Use Your Data

Your data is used strictly for the following purposes:

  • To process and deliver your international and domestic orders.
  • To communicate order updates and respond to inquiries via help@sylyo.com.
  • To improve our curation and website performance through data analysis.
  • To provide B2B procurement support via sales@sylyo.com.

5. Data Storage & International Transfers

SYLYO is based in Bangalore, India, but serves a global audience, including the GCC and UAE. By using our site, you acknowledge that your data may be transferred to and processed on servers located outside your home country. We ensure all data transfers comply with Indian and international data protection laws.

6. Data Security & Technical Backing

Our digital infrastructure is engineered by Safwan Digital, prioritizing high-level security protocols. We implement industry-standard encryption and secure socket layers (SSL) to protect your personal information from unauthorized access.

7. Your Rights

Under India’s DPDP Act and global regulations, you have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate data.
  • Request the deletion of your data (subject to legal or contractual retention requirements).
  • Opt-out of marketing communications at any time.

8. Third-Party Disclosure

We do not sell, trade, or rent your personal data to third parties. We only share information with trusted service providers (e.g., shipping couriers and payment processors) who are essential to fulfilling your request.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

For any questions regarding this Privacy Policy or your data, please contact our Data Protection Office at: Email: help@sylyo.com